Google’s Krauss On Connecting People, Killer Apps

Wednesday, July 16th, 2008 by Garrick Schmitt

We've been doing a lot of work lately on understanding consumer digital behavior and the adoption curve of Internet technologies. Needless to say, sociability or "connectedness" has been driving much of our findings and is starting to really up-end some of our clients (and or own) conceptions of what works ...

Reframing Online Retail Around Experiences, Not Products

Thursday, June 26th, 2008 by Garrick Schmitt

The battle for customers, whether online or off, has always been fierce for retailers. But even more so online, where consumers are literally a click away from a potentially cheaper and more efficient competitor. Last year in our Digital Design Outlook we found that a vast majority of consumers (55%) ...

Amazon.com Debuts “Customers Compare” eCommerce Feature

Friday, January 11th, 2008 by Garrick Schmitt

One of the most interesting ecommerce features to pop-up on Amazon.com in recent weeks is the very, very slick "Customers Compare" feature which allows consumers to not only browse by "most popular" but also get personalized recommendations after voting on a series of products. There are essentially four different ways to ...